For our full returns policy please see section 9 of our full terms and conditions. We have tried to answer some of the more common questions below but if you are unsure don’t hesitate to contact a member of our team.
FREQUENTLY ASKED QUESTIONS
Q. How long do I have to report a fault, damaged or unsuitable item?
A. 14 days from receipt of goods
Q. How do I report a fault, damaged or unsuitable item?
A. You can do this by e-mail (he***@de****************.uk) or by contacting our team on 0114 3792014.
Q. Why am I being asked for photos?
A. We may ask you to provide evidence of damaged or faulty items, as we may need this for insurance purposes with our carriers. Photos also enable us to make a decision on whether or not it is cost effective for the item to be returned.
Q. What happens after I have returned an item?
A. Once the item(s) have been returned back to us and inspected; we will either issue you with a replacement items(s) or credit your invoice account or refund the card that was originally used to place and which paid for the order. All goods must be returned in the original and undamaged packaging.
Q. Is there a cost associated with returning items?
A. There is no cost incurred when returning most of our items.
Q. I am waiting for a refund, when will I receive this?
A. Once your return has been processed please allow up to 5 working days for the money to show in your account.